Privacy Policy

Effective date: [01 junuary 2025]

This Privacy Policy explains how UNVPN ("UNVPN", "we", "us", or "our") collects, uses and protects your information when you use our VPN services and visit our website https://unvpn.net (the "Service").

By using UNVPN, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Who we are

UNVPN is a VPN service operated by UTECH, located at UK. If you have questions about this Policy, you can contact us at: Email: [[email protected]]

2. No-Usage-Logs Policy

UNVPN is designed to respect your privacy. We have a no-usage-logs policy. This means:

• We do not log or store the websites you visit.
• We do not log or store your DNS queries.
• We do not log or store the contents of your internet traffic.
• We do not log your real IP address together with your online activity while connected to the VPN.

Important: This section assumes your service actually works like this. If you keep any of these logs, you must edit this part so it is 100% true.

3. Information we may collect

We try to collect the minimum data needed to run the Service. We may collect:

3.1 Account information

• Account ID / username
• Email address
• Password (stored in encrypted/hashed form)

3.2 Payment information

Payments for UNVPN are processed by third-party payment processors (such as PayPal, Stripe, or a similar provider). We do not store full credit card numbers on our servers. Limited billing information (like transaction ID, payment method, and partial details) may be stored by us or the payment processor for accounting, refunds, and fraud prevention.

3.3 Minimal service and diagnostic data

To keep the Service running reliably, we may collect limited technical data such as:

• App version and platform (e.g. Windows, Android)
• Server location you connect to
• Connection timestamps (start and stop time) – without your browsing activity
• Amount of data transferred (upload/download totals)
• Crash logs and error reports (only if you choose to send them)

This information helps us maintain the network, troubleshoot issues, and prevent abuse (like spam or attacks).

3.4 Website & cookies

When you visit unvpn.net, we may use cookies and similar technologies to:

• Remember your log-in session
• Improve the website and prevent abuse or attacks
• Measure basic usage statistics (for example, how many visitors per day)

You can control cookies through your browser settings. Some features might not work properly if you disable cookies.

4. How we use your information

We use the information we collect to:

• Provide and operate the VPN Service
• Process payments and manage subscriptions
• Fix bugs, improve performance, and add new features
• Respond to support requests and communicate with you
• Detect and prevent misuse of the Service (spam, attacks, fraud)

5. How we share your information

We do not sell your personal data.

We may share limited information with:

• Service providers Companies that help us run the Service (hosting providers, payment processors, email services, analytics tools). They only receive the data needed to do their job and must protect it.
• Legal reasons We may disclose information if required by law, court order, or to protect our rights, our users, or others from harm. Because we do not keep usage logs, we generally cannot provide information about what you did while connected to the VPN.

6. Data storage and security

We use reasonable technical and organizational measures to protect your information from unauthorized access, loss, or misuse. However, no system is 100% secure and we cannot guarantee absolute security.

We keep your personal information only for as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements.

7. Your rights

Depending on your country, you may have rights such as:

• Accessing the personal data we hold about you
• Correcting inaccurate or incomplete data
• Requesting deletion of your account data
• Objecting to or restricting certain processing

To exercise these rights, contact us at [[email protected]]. We may need to verify your identity first.

8. Children’s privacy

UNVPN is not intended for use by children under the age of [13/16 – choose depending on your law]. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us so we can delete it.

9. Third-party links

Our website may contain links to other sites we do not operate. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies separately.

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will change the "Effective date" at the top of this page. If the changes are major, we may also notify you by email or through the Service.

11. Contact us

If you have any questions about this Privacy Policy or how we handle your information, you can contact us at:
Email: [[email protected]]